New Customers

To sign up simply click the Sign In link in the top right corner of the screen and then click I'm a New Customer to create an account. If you try to make a purchase without first signing in, a Sign In and New Customer page will appear.

Existing users can sign in from the Sign In link in the top right corner of the page. Specific help is available on the Sign In Page.

Your Account

The Your Account page is where you can find and change any information about your account with us.

Details - This will take you to a page where you can change the name and address for the account.

Basket - This will take you to your current Basket. Click here for more help.

Orders - This will show you the status of any items previously ordered from our site. Click here for more help.

Users - (Administrators only) This will take you to a page where you can set up users for the account. Click here for more help.

Payment - (Administrators only) This will take you to a page where you can edit any methods of payment.

Delivery - (Administrators only) This will take you to a page where you can edit any delivery address details.

Preferences:

Change Password. This will take you to a page where you can change your sign in name.

Auto Sign In . You can quickly sign automatically by selecting this . Your password will be saved on your computer but will be encrypted so no one can find out what it is even if they have access to your computer. Anyone with access to this computer will however be able to sign in to your account with us.

Use Rich Graphics. Unchecking this will stop product images being shown on our selected products pages. This is to speed up the display of pages if you have a slow internet connection.

Users

Our site enables an account to have two types of users. Administrators (level 1) and Staff (level 2). Staff have limited permissions which allows bursars or other administrators to control budgets by controlling what gets purchased when.

The users page is where administrators can create other users and set their permissions.

Existing Users:

When you first enter the Users page it will show you a list of the existing users for your account.

To edit an existing user's details, click Edit next to the user you want to change. or To create a new user click New on the right hand side. User Details: You can set the following properties of users: Full Name. This will appear with Saved Items so that administrators can easily tell who requested the item. Department. This will also appear with Saved Items so that administrators can deal with different departments with multiple users. A user can only have one department. Login Name. This is the name the user will use to sign in to our site. It will also appear with Saved Items if a full name is not given. Password. This is the user's sign in password. Email address and Telephone. Enter an email address or telephone number if we should contact the user who saved the item if there is a problem with the order. If no details are given we will contact the account administrator as set in the account details. Role: This determines what the user is and isn't allowed to do. An administator is allowed to place orders and access information about all users of this account, including setting up other users and viewing their Saved Items. Staff users are not allowed to purchase items and can only see their own details but can place items in their Saved Items for purchase by an administrator. Status. This sets the status of the user. To stop a user signing in to the site, set their status to Suspended. There is currently no difference between a new and current user. To save the details or to create the new user click Save. From here you can either create another user or go back to the list of existing users.

Searching

Searching This website allows you to search around 2.2 million titles currently available (in print) in the UK and Ireland. All information is updated daily. To do a general search, place keyword(s) in the Search box on the home page and press the Go button. Enter only the main words. To speed up your search, try to leave out 'noise' words, such as the, and, to, of etc. So for example, by typing 'Lord Rings' into the Title field, you will find the Lord of the Rings series. The Advanced Search allows a more detailed search: By checking the Include 'out of print' items field on the search page you will also be able to search through over 400,000 titles currently unavailable (out of print) in the UK and Ireland. You can locate a title by searching a combination of five different search fields (Title, Author/Artist, Publisher, Format and ISBN/Cat.No) and two different search criteria (Keywords and Starts). Each search field can be searched though either a 'Keyword' or a ‘Starts’ criteria. If you don't choose one, the system will default to Keyword. If you select Starts enter the first few words. For example, 'A Christmas' will find A Christmas Carol as well as A Christmas Wish. Hint: To find all titles by an Author/Artist , simply click that Author/Artist 's name within the search results. Hint: Click on any title within the search results to find similar titles To find out more about a title, click the cover image or ISBN/Cat.No on the search results page. This will bring up the product detail window. Here you will see a summary, description and further details. Over 500,000 titles include a jacket cover image. TAKE CARE when selecting the titles you want to order - they may be available in several editions and in more than one format.

Pricing and Availability

Every effort is made to keep the prices quoted from the database as accurate as possible, but please be aware that publishers can sometimes vary their prices from those listed.

All discounted items are shown with the original price struck through in red and the new discounted price in green.

For each title, the site provides an estimate of its availability based on daily updated information.

Pre-Publication - means that the title has not yet been published, but may still be available to order. In Stock/In Showroom means we have stock of the title. Available means that the title is currently in stock at our wholesaler or publisher. Limited Availability means that although we have stock, the title is not generally available. Temporarily Unavailable means that the title is in print, but our supplier is out of stock. Special Order means that our supplier does not stock this title, and that we have to order direct from the publisher, and as such, while generally available, may take longer to arrive. Unavailable means that the title is currently out of print. (Order times are subject to availability - titles can take longer if they are in reprint or on order from abroad) If you need your title for a particular date (e.g. birthday, essay deadline etc.) then we would advise you to order in plenty of time (about 2 weeks in advance), add a note to your order or contact us directly - we will be pleased to help.

How to Order

How to Order First, choose your title: Find it via the search page. Select the quantity you require - use the 'arrows' to copy the quantity to other lines. Check details by clicking the ISBN/Cat.No on the results page. Press Add to Basket. Multiple ISBN/Cat.No Entry: You can quickly enter multiple ISBN/Cat.Nos for large orders. Just click on the Multiple ISBN/Cat.No Entry link next to the search box. Then confirm your order from the 'basket' page: Select any items that you want to remove and click Remove. Select any items that you don't want to purchase now but want to save and click Save. All items in your basket will go to the checkout. Amend the quantity if required. Add Purchase Order Number, Cost Centre and Notes if required. Press the Checkout button. If you have not already done so, you will then need to register (see New Customers). Select Payment and Delivery Options. On the confirmation page, you can optionally add a note to us. Press the Confirm button to complete your order. An email will then be sent confirming the details of your order. Your shopping basket also allows you to save details of titles until you decide when to buy them. For each title you wish to save, select the 'Save for Later' option. Press the Update button. If you have not already done so, you will then need to register (see New Customers). You can retrieve your selections on your next visit by first signing in and then selecting View Basket. Collection / Delivery Most items that are currently available will normally be delivered within 5-15 days after receipt of an order. We operate a hotline service during September and October where delivery times are significantly reduced. We will also endeavour to supply any urgent orders received throughout the year quickly and efficiently and items can take as little as 24 hours to supply depending on the supplier and/or whether the item can be sourced through a wholesaler although this may result in nil/ reduced discount. We are also able to email you when items are dispatched from our warehouse, please contact us to register for this service. All unavailable items are reported on our invoices and are recorded for future supply unless the item is out of print, the publication has been abandoned or there are no UK selling rights.

Your Basket

Your Basket: Your basket contains the items you wish to purchase in this session. Items are also initially added to your basket when you select them from the search results or from one of our selected products pages. From here you can choose to: Checkout the items in your basket. If you are an administrator user, this will take you to the next page in the ordering process where you can select a payment method. Save the selected items for later. This will save any changes and move any selected items from your basket to your Saved Items and will take you to the Saved Items page. To select items to save for later, check the box on that line. Any items not saved will remain in your basket until you sign out or remove them. Remove the selected items. This will save any changes to all items and remove any selected items. To select items to remove, check the box on that line. Add More items. This will take you back to the search results or selected products page where you were last so that you can add further items from that page. See your Saved Items. This will take you to the Saved Items page where you can see items saved previously. Go Home. This will take you to our homepage. Print your basket. This will display a pop-up window with a print out of your basket contents. Multiple Items: You can quickly select all items in your basket by clicking the below Select. You can enter a Purchase Order Number, Cost Centre and Notes for each item in your basket. To copy these to all items click the Copy To All Icon icon next to the text box.

Saved Items

Saved Items: Your Saved Items contains the items previously saved. If you are an Administrator it will display items added by all users of this account so that you can review them. If you are a Staff user only items added by you will be shown. From here you can choose to: Select items to Buy Now. If you are an Administrator, this will add the selected items to your basket for purchase and will take you to the Basket page for Checkout. Note: If you do not purchase the items in this session they will appear back in your Saved Items on your next visit or if you perform a search (see below). Save any changes. This will save any changes to your Saved Items. Remove the selected items. This will save any changes to all items and remove any selected items permanently. To select items to remove, check the box on that line. Go Back to the Basket page. Go Home. This will take you to our homepage. Print your Saved Items. This will display a pop-up window with a print out of the current page of your Saved Items. Multiple Items: You can quickly select all items in your basket by clicking the below Select. You can enter a Purchase Order Number, Cost Centre and Notes for each item in your basket. To copy these to all items click the Copy To All Icon icon next to the text box. Filtering Items With Criteria : If you are an Administator you can select criteria to filter Saved Items to only show those that match given properties. You can filter Saved Items to only show those with a given: Department. This is the department assigned to the user who added the item. You can set a user's department in Your Account under Users. User. This is the login name or full name (if set) of the user who added the item. Purchase Order Number. This will show only those items with the exact same purchase order number selected. Cost Centre. This will show only those items with the exact same cost centre selected. You can only filter items by the date that they were first saved. Entering a date under Placed After will only show those first saved after the given date. Entering a date under Placed Before will only show those first saved before the given date. You can then easily select all of the items selected to update or buy now. Search (Large numbers of Saved Items only) If you have more than a specified amount of items saved you will have to search to retrieve them and they will be shown a page at a time. You can use the same criteria as for filtering but the values must be entered manually before clicking Search.

Cancellation and returns

Cancellations Orders are executed very quickly so cancellations are not, in general, possible (though we do offer a returns service - see below). However, if you do find you have made a mistake please contact us immediately so that we can try to intercept your order. In the event that you should decide to cancel an order before it is dispatached, please contact us as soon as possible, quoting your name and order reference number. Returns You can return the goods supplied at any time up to seven working days after the day of delivery. To do this, please e-mail or write to us. If you do so, you must return the goods to us at your own expense. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed. If an item is faulty or if we have made a mistake we will be happy to offer a refund, an exchange or a credit note. Please contact us for details of our returns policy

Comments

Comments If you have a comment or question about our service, please let us know. We would be very glad to hear from you either online (by using the 'Contact Us' link), by telephone or even in person!

Security

We realise how important it is to treat securely any information that you provide and we maintain the highest levels of security.

Our website uses 128-bit SSL encryption technology to protect data between our server and your computer. This is the most advanced security level currently available for online transactions. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the address in your browser address window. A small locked padlock icon may also appear in the bottom bar of your browser window (depending upon the browser you are using). 'Double clicking' on this icon will display details of the certificate we use.You can further check the level of encryption by 'right-clicking' on the web page, and selecting the 'Properties' menu option; encryption information is shown in the pop-up dialogue, where again details of the certificates we use can be displayed.

In addition, secure personal data (such as your password) stored on our servers is also encrypted and held in a database away from our main web server.

If you have any questions about the secuity of our website or your order please contact us - we will be pleased to help.

Privacy

Privacy Other than as part of an order process, we make no effort to identify public users of our site. No identifying data is disclosed to any third party for any purpose. Data that we collect is used only for service administration.

Cookies are only used to hold information relating to current navigation within the site (known as 'session cookies') or to provide extra help to first time visitors and optionally to store your password.

As is typical, we log http requests to our server, both on the server itself and using Google Analytics. This means that we know the originating IP (e.g. 18.29.0.1) address of a user agent requesting a URL. We also know the Referer and User-Agent information accompanied with an HTTP request. We do not log the specific identity of visitors, unless performing a specific online transaction or an explicit login has taken place, in which case full details are retained. We occasionally analyze the log files to determine which files are most requested and the previous site or user agent which prompted the request. Our logging is passive; we do not use technologies such as cookies to maintain any permanent information on users.

Logged information is kept indefinitely as administrative and research material; it is not disclosed outside of this site. Aggregate (completely non-identifying) statistics generated from these logs may be reported as part of research results.

Terms and Conditions

We have tried to keep the ordering process as simple as possible, and to limit the number of 'Terms and Conditions' that need apply. However, if you have any questions about the details of the sections below, please contact us.

All correspondence will be treated in the strictest confidence. Any complaint or query will be dealt with promptly as follows:

• We will acknowledge correspondence within 5 working days
• We will aim to resolve all issues within 2 weeks from initial date of communication.
• We will keep you fully informed during this process

Statutory Rights

Please note, the following Terms and Conditions do not affect your statutory rights as a consumer, as required by the Which? Web Traders Code of Practice.

Order information

We display all prices for the products, delivery, and other services clearly on the website.

Subject to errors, all the information and prices on this website are correct at time of order.

Limitations

This website must not be used for any other purpose than searching for an item or placing an order with us.

It must not be used for any transmitting of illegal or objectionable material, the breaching of any laws including copyright and unauthorised access or disrupting the network or website or causing interference and enjoyment of the site for other users.

Payment

Unless by prior arrangement, no goods will be transferred until paid for in full. However, unlike may websites, we accept payment on collection, and this can include traditional cash!

Cancellation

You can cancel your contract at any time up to seven working days after the day of delivery. To do this, please e-mail or write to us. If you cancel you must return the goods to us at your own expense. However, if the goods are faulty or do not comply with the contract, we will pay for the return of the goods. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Disclaimer

We guarantee your satisfaction and will replace or refund any item that does not meet your expectation or is damaged, within 30 days from receipt of goods. We would ask, however, that should you receive damaged goods you contact us, using details in our ABOUT US page, within 14 days of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order and delivery charge if you are not satisfied with the goods you received.

We reserve the right not to sell to trade customers for re-sale purposes.

Sometimes this website may be unavailable as we perform maintenance work. We aim to minimise such downtime, but cannot guarantee that the site will be available at any given time.

To the full extent permitted by law, you agree that this company, nor its directors, partners or employees are liable for any damages arising out of use or in connection with the content, information, materials or products of this website.

We do not accept any liability for direct or indirect damages, any loss of data, income or profit or damage to property and third party claims, from the use of this site. However we do not limit our liability for death or personal injury, if it arises as a result of our negligence.

Acceptance

There will be no contract of any kind between you and us unless and until we actually inform you that the goods are available. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we inform you that the goods are available (and not before), a contract will be made between you and us.

General

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Copyright

Copyright The copyright of the bibliographic database is held by Nielsen BookData Limited.

Item images are copyright of the respective item publishers.

The copyright of this bookshop website service is held by The Book Partnership Ltd. Other users of this service can be found at The Book Partnership Ltd